1. Overview & 30-Day Return Window

At CHENEY ELECTRIC SERVICES (operating via cheneyelectricservices.shop), we strictly prioritize customer satisfaction across our range of consumer electronics. Customers are authorized to request a return or replacement within 30 calendar days from the date of physical delivery.

All prices listed on our platform are processed securely in USD ($) and include applicable state and local US sales taxes through verified checkout options.

2. Order Fulfillment & Transit Timelines

We process and dispatch consumer electronic orders strictly according to the following schedules:

• Order Handling Time: 1 to 2 business days (Monday – Friday).
• Standard Transit Time: 3 to 5 business days for US ground delivery.
• Express Transit Option: Express shipping is dynamically available during checkout.

3. Product Condition & Eligibility Requirements

To qualify for a valid RMA authorization and a full refund, returned consumer electronics must meet the following mandatory criteria:

• Must remain in brand-new, unused, and unaltered condition.
• Must be returned in original merchant packaging, including all factory seals, inserts, and protective wraps.
• Must include all original electronic accessories, charging cables, instruction manuals, and hardware components.
• Must be accompanied by proof of order confirmation issued to support@cheneyelectricservices.shop.

4. Zero Restocking Fees & Return Shipping Coverage

In full compliance with Google Merchant Center transparency guidelines, we disclose all associated fees upfront:

• $0.00 Restocking Fees: We do not charge any restocking, handling, or administrative penalty fees on accepted returns.
• 100% Merchant Coverage for Return Shipping: Return postage freight is fully paid and covered by CHENEY ELECTRIC SERVICES for all eligible returns, including defective items, damaged merchandise, or general customer return requests.

5. How to Request an RMA & Refund Approval

To initiate a return smoothly, please adhere to our RMA workflow:

• Step 1 — Email Support: Contact our team at support@cheneyelectricservices.shop with your order number and item details.
• Step 2 — Receive RMA & Label: Our team will review your request and issue an official Return Merchandise Authorization (RMA) along with a merchant-covered pre-paid return shipping label.
• Step 3 — Packaging & Inspection: Securely package the item and send it to our physical address. Upon arrival, our inspection takes 1–2 business days.
• Step 4 — Refund Credit: Approved refunds are credited within 2 to 7 business days back to the original payment method.